Key Responsibilities

• Respond to customer enquiries by phone, email and WhatsApp
• Assist customers with orders, payments and platform usage
• Handle complaints professionally and follow up until resolution
• Coordinate customer issues with Operations, Finance and technical teams
• Maintain accurate customer interaction records
• Ability to collaborate effectively within a team and manage multiple tasks efficiently.

Requirements

• SPM, diploma or equivalent qualification
• 0–2 years of customer service experience; fresh graduates may be considered
• Good communication skills in English and Bahasa Malaysia
• Familiarity with computers and customer support systems
• Patient, attentive and able to manage enquiries professionally

• Academic certificates and transcripts, from SPM or equivalent onwards
• A copy of your NRIC or passport
• A recent passport-sized photograph